Arcelor Mittal

Arcelor Mittal

 

Changeover process from Redline to Power Bridge in near to zero downtime

 

 

February 24, 2013

 

“Changeover process from Redline to Power Bridge on 24-Jan-2013 was very smooth operation performed by Sahara Net team members Anwar and Usman,” said, Arcelor Mittal - IT department – Ankur Mathur

 

Customer:
Arcelor Mittal

 

Industry:
Steel

 

Deployment Country:
Jubail - Saudi Arabia

 

Solution:
We implemented the changeover process of the new equipment purchased by Arcelor Mittal from Redline to Power Bridge in a record time of 2 minutes downtime. This solution was planned and executed in 2 days and included migration from old equipment to new ones including, trunks, rewiring and connectivity. While the old connectivity lacked a warranty, quick support and physical presence in Jubail, our solution is coupled with full warranty and support provided by our Jubail branch.

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Overview

ArcelorMittal is the world’s leading steel and mining company. Guided by a philosophy to produce safe, sustainable steel, it is the leading supplier of quality steel products in all major markets including automotive, construction, household appliances and packaging. ArcelorMittal operates in 60 countries and employs about 245,000 people worldwide. In Jubail, KSA, AcelorMittal is focusing solely on Steel.

 

 

Business need:
Migration from Red Line to Power Bridge with minimum downtime.

 

Solution:
We implemented the changeover process of the new equipment purchased by Arcelor Mittal from Redline to Power Bridge in a record time of 2 minutes downtime.

 

Benefits:

  • No business interruption
  • Full training on new solution
  • Used latest up-to-date wireless equipment
  • Guaranteed Sahara Net Support and warranty from a local provider (Sahara Net Jubail Branch).

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Case Study

 

Customer background

ArcelorMittal is the world’s leading steel and mining company. Guided by a philosophy to produce safe, sustainable steel, it is the leading supplier of quality steel products in all major markets including automotive, construction, household appliances and packaging. ArcelorMittal operates in 60 countries and employs about 245,000 people worldwide.

 

Business challenge
To reconnect his new equipment with another product for mission critical applications with close to zero downtime.

 

“Based on our understanding of our loyal 3 year client’s needs, Sahara Net team was dedicated and was enticed to solve the problem to Arcelor Mittal in a record time,” said Ashraf Al-Motaseb – Jubail Branch Manager.

 

Solution
The problems that the client was facing were: old equipment, unreliable connectivity, unstable support, no warranty and no physical presence of the provider in Jubail. Based on the above-problems he was facing and on the fear from down-time affecting his performance and business processes, he approached Sahara Net for a solution to his dilemma.

 

Sahara Net assessed the problems and planned for 2 days. On the 24th of February, they moved to the site and implemented the changeover process of the new equipment purchased by Arcelor Mittal from Redline to Power Bridge in a record time of 2 minutes downtime. This solution was planned and executed in 2 days and included migration from old equipment to new ones including, new trucks, rewiring and connectivity. While the old connectivity lacked a warranty, quick support and physical presence in Jubail, our solution is coupled with full warranty and support provided by our Jubail branch.

 

“We were able to reduce downtime to less than 2 min. I appreciate planned installation and coordination by Anwar.” said, Arcelor Mittal - IT department – Ankur Mathur

 

Key benefits

  • Visibility:

o   Improved customer service through increased order visibility

o   Fewer customer service issues, improving customer’s trust

  • Performance

o   Overall performance was enhanced

o   Availability not affected due to near zero downtime

o   No business interruption

  • Value-added

o   Full training on new solution

o   Used latest up-to-date wireless equipment

o   Guaranteed Sahara Net Support and warranty from a local provider.

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Customer Care Number: 920015999