Marine Cable Major Problem

Marine Cable Major Problem

A major cut in two submarine cables linking Europe to the Middle East have caused STC Internet Gateway (IGW) and ITC Gateway to lose most of their available internet capacity. This cut affected the Internet traffic in the region severly by a noticable degraded service level. Sahara Net customers will notice some service slowness during the weekend. We are working hard with the providers to bring further alternative links in order to see a faster resoration of the service level. In behlaf of Saudi Telecom and ITC we would like to apologize to our customers and promise them a better service in the future. In the meantime, and in order to provide better services, we have limited the peer to peer (P2P) and video services till some restoration of bandwidth takes place. It is also important to mention that Sahara Net is the only Saudi ISP with 2 redundant international links at the moment.



Customer Care Number: 920015999